Information Management Assistant / IT Support Technicians (m/f)

(2 positions, of which one is at trainee level)


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The American Embassy in Vienna has openings for

Information Management Assistant / IT Support Technicians (m/f)

(2 positions, of which one is at trainee level)

Responsibilities:

These positions in the Information Management Office are a key technical support provider that provides advanced level (Tier-Ill and II) and Help Desk level (Tier-I) support and troubleshooting for incoming queries and issues related to server/computer systems, software/applications, hardware, smartphones, laptops, and network access for more than 400 customers at the U.S. Missions in Vienna. The incumbents are responsible for installing, configuring, file backups, troubleshooting, and maintaining the hardware and software of the unclassified IT system of servers, network equipment, desktop workstations, peripheral equipment, database (SOL & Oracle) servers to ensure the availability and functionality of systems. The incumbents are also responsible for preparing, issuing/receiving, inventorying, and maintenance of all mobile devices. To include but is not limited to smartphones, iPhones, iPads, flash drives, key fobs, tablets, and laptops to support Tri-Mission-wide mobile requirements. The job holders are responsible for user account management of all unclassified systems.

Qualifications and competences:

We are looking for candidates who have the ability to communicate effectively with customers, IT technicians, and management and to work with end users with varying levels of technical experience. Knowledge and/or understanding of the following:

Software:
  • Microsoft Server and Client Operating System (2012, WINDOWS10, etc.)
  • Microsoft Client applications (Office, Publisher, Internet Explorer, Google, Adobe Reader, SharePoint, etc.)
  • CLOUD Computing Technology (Service Now, O365, etc.)
  • Diagnostic tools and recovery utilities and methods
Hardware:
  • IBM-standard PC components and configuration (CPU, CMOS, RAM, etc.)
  • Current peripheral device technology (PCI, USB, SSD, etc.)
  • Mobile device technology
  • Diagnostic tools and recovery utilities and methods
Networking:
  • Telecommunication protocols (Ethernet, TCP/IP, SMB, etc.)
  • TCP/IP addressing and sub netting concepts, utilities (DNS, DHCP, WINS)
  • Application protocols (FTP, HTTP, Telnet, etc.)
  • Diagnostic tools and recovery utilities and methods

What we offer:

An interesting long-term position in a multicultural, stable, team-oriented work environment. Hiring salary is based on experience and background. Annual salary: minimum listed on job announcements – see link below. Higher pay may be discussed. Benefits are according to the local labor law, plus supplemental pension plan as well as American and Austrian holidays off.

How to apply:

Please send your electronic application according to the instructions found in the Information Management Assistant (LAN) (Support Technician) vacancy announcements on our website: https://at.usembassy.gov/embassy/jobs/.


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